{"id":2,"date":"2015-12-23T10:57:43","date_gmt":"2015-12-23T10:57:43","guid":{"rendered":"http:\/\/oca.ligeca.be\/?page_id=2"},"modified":"2026-10-20T15:17:44","modified_gmt":"2026-10-20T15:17:44","slug":"hoe-een-klacht-indienen","status":"publish","type":"page","link":"https:\/\/oca.ligeca.be\/en\/hoe-een-klacht-indienen\/","title":{"rendered":"How to submit a complaint?"},"content":{"rendered":"<div class=\"entry-content\">\n<p>You can submit a complaint to the Ombudsman Service for Consumer Disputes relating to the Legal Profession (OCA), free of charge, in one of four ways:<\/p>\n<ul>\n<li><a href=\"https:\/\/dossier.ligeca.be\/aanvraagformulier?lang=en-GB\">Online, using the complaints form<\/a><\/li>\n<li>by e-mail, to oca@ligeca.be<\/li>\n<li>by letter, to Mr Micha\u00ebl (Miek) Warson, Ombudsvrouw Service for Consumer Disputes relating to the Legal Profession, Staatsbladsstraat 8, 1000 Brussels<\/li>\n<\/ul>\n<p>Your complaint must comply with certain conditions in order to be accepted. <a href=\"https:\/\/oca.ligeca.be\/en\/wp-content\/uploads\/2023\/11\/Proceduregelement-ENG-091123.pdf\">For this reason, first read the procedural regulations<\/a>.<\/p>\n<p>Your complaint must be complete. The following details are compulsory:<\/p>\n<ul>\n<li>your full personal details;<\/li>\n<li>acceptance of the procedural regulations;<\/li>\n<li>the details of the other party;<\/li>\n<li>the subject of the complaint;<\/li>\n<li>the date on which you contacted or tried to contact the lawyer concerned to find a solution to the problem and, if possible, evidence of this;<\/li>\n<li>the fact and, if possible, proof that you have not received a satisfactory answer from the lawyer concerned within a reasonable period;<\/li>\n<li>an answer to the question of whether the complaint forms or already has formed part of legal proceedings.<\/li>\n<li>an answer to the question of whether the chairman is aware of the complaint.<\/li>\n<\/ul>\n<p>Your complaint may be rejected for one of the following reasons:<\/p>\n<ul>\n<li>the complaint was not submitted to the lawyer concerned beforehand;<\/li>\n<li>the complaint is submitted anonymously or the other party is not identified or cannot be easily identified;<\/li>\n<li>the complaint is submitted more than one year after the problem has been put to the lawyer concerned;<\/li>\n<li>the complaint is fictional, insulting or defamatory;<\/li>\n<li>the complaint does not relate to a consumer dispute with a lawyer;<\/li>\n<li>the complaint relates to the resolution of a dispute that is or has been the subject matter of legal action;<\/li>\n<li>the handling of the complaint would seriously compromise the effective operations of the OCA.<\/li>\n<\/ul>\n<p><span lang=\"EN-GB\">To file a complaint, fill in the <\/span><span lang=\"EN-GB\"><a href=\"https:\/\/dossier.ligeca.be\/aanvraagformulier\">complaints form<\/a><\/span><span lang=\"EN-GB\"> or send it to us by letter, e-mail or fax. You can also contact the ombudsman service by telephone at +32 499 78 18 99 to request more information on Thursdays and Fridays from 9 a.m. &#8211; 16 p.m. . However, it is not possible to file a complaint by telephone or on the spot. After all, the ombudsman service will first examine the complaint and then mediate locally between the consumer and the lawyer.<\/span><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>You can submit a complaint to the Ombudsman Service for Consumer Disputes relating to the Legal Profession (OCA), free of charge, in one of four ways: Online, using the complaints form by e-mail, to oca@ligeca.be by letter, to Mr Micha\u00ebl (Miek) Warson, Ombudsvrouw Service for Consumer Disputes relating to the Legal Profession, Staatsbladsstraat 8, 1000<a href=\"https:\/\/oca.ligeca.be\/en\/hoe-een-klacht-indienen\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth.php","meta":{"footnotes":""},"class_list":["post-2","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/oca.ligeca.be\/en\/wp-json\/wp\/v2\/pages\/2","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oca.ligeca.be\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oca.ligeca.be\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oca.ligeca.be\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/oca.ligeca.be\/en\/wp-json\/wp\/v2\/comments?post=2"}],"version-history":[{"count":23,"href":"https:\/\/oca.ligeca.be\/en\/wp-json\/wp\/v2\/pages\/2\/revisions"}],"predecessor-version":[{"id":415,"href":"https:\/\/oca.ligeca.be\/en\/wp-json\/wp\/v2\/pages\/2\/revisions\/415"}],"wp:attachment":[{"href":"https:\/\/oca.ligeca.be\/en\/wp-json\/wp\/v2\/media?parent=2"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}