{"id":34,"date":"2015-12-23T11:30:47","date_gmt":"2015-12-23T11:30:47","guid":{"rendered":"http:\/\/oca.ligeca.be\/?page_id=34"},"modified":"2019-10-04T09:14:24","modified_gmt":"2019-10-04T09:14:24","slug":"welke-klachten","status":"publish","type":"page","link":"https:\/\/oca.ligeca.be\/en\/welke-klachten\/","title":{"rendered":"Types of complaints"},"content":{"rendered":"<p><strong>With which types of complaints may you approach the ombudsman service?<\/strong><\/p>\n<p>The ombudsman handles all possible complaints that can arise between a lawyer and his client and that relate to the provision of services by the lawyer. Either party may submit a complaint.<\/p>\n<p>Examples:<\/p>\n<ul>\n<li>a client feels that a lawyer is overcharging for his services;<\/li>\n<li>a client is dissatisfied because he can never reach his lawyer or his emails are not answered regularly;<\/li>\n<li>a lawyer feels that his client is not providing enough information for him to be able to handle the case properly;<\/li>\n<li>a lawyer is dissatisfied because his client is too late in providing necessary evidence or documents.<\/li>\n<\/ul>\n<p><strong>With which types of complaints may you not approach the ombudsman service?<\/strong><\/p>\n<p>The ombudsman is not authorised to deal with disciplinary infringements. If your lawyer has committed a disciplinary infringement (i.e. an infringement of his professional rules), you can approach the chairman of the bar where your lawyer is registered. The chairman heads the bar.<\/p>\n<p>You can check which bar your lawyer is registered at\u00a0 <a href=\"https:\/\/www.advocaat.be\/vlaamse-balies\" target=\"_blank\" rel=\"noopener noreferrer\">via this\u00a0 link<\/a>.<\/p>\n<p>The contact details of the chairmen of the different bars are available <a href=\"http:\/\/www.advocaat.be\/Page.aspx?genericid=24\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.<\/p>\n<p><span style=\"border: 1px dotted orange; padding: 5px; color: orange;\">Always try to discuss your complaint with your lawyer first; <\/span><\/p>\n<p><span style=\"border: 1px dotted orange; padding: 5px; color: orange;\">A good talk can already make a difference <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>With which types of complaints may you approach the ombudsman service? The ombudsman handles all possible complaints that can arise between a lawyer and his client and that relate to the provision of services by the lawyer. Either party may submit a complaint. Examples: a client feels that a lawyer is overcharging for his services;<a href=\"https:\/\/oca.ligeca.be\/en\/welke-klachten\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth.php","meta":{"footnotes":""},"class_list":["post-34","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/oca.ligeca.be\/en\/wp-json\/wp\/v2\/pages\/34","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oca.ligeca.be\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oca.ligeca.be\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oca.ligeca.be\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/oca.ligeca.be\/en\/wp-json\/wp\/v2\/comments?post=34"}],"version-history":[{"count":10,"href":"https:\/\/oca.ligeca.be\/en\/wp-json\/wp\/v2\/pages\/34\/revisions"}],"predecessor-version":[{"id":336,"href":"https:\/\/oca.ligeca.be\/en\/wp-json\/wp\/v2\/pages\/34\/revisions\/336"}],"wp:attachment":[{"href":"https:\/\/oca.ligeca.be\/en\/wp-json\/wp\/v2\/media?parent=34"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}