Submitting a new complaint

First read the procedural regulations so you know exactly what the procedure entails.

Submitting a complaint is free of charge, but your complaint must comply with a number of conditions:

  • it must be submitted in writing (using the complaints form on this website, by letter or by fax);
  • the client and lawyer must first have tried to reach a solution themselves;
  • the problem may not have been brought before the court.

You may submit your complaint in Dutch, French or German. In exceptional cases, the ombudsman may also accept a complaint in a different language. This will be decided on a case-by-case basis.